PR WAY TO GO GRAD ELEMENTS

Shipping and Delivery Information

Shipping Costs

Our local delivery US wide shipping costs are calculated based on the dimensional weight and distance (based on Zipcode) of your order. The total shipping cost will be displayed at checkout. Our Houston and surrounding area hand delivery fee is $9.99.

Order Processing Time

Orders are processed within 1-3 days for ready-made products. For most products, if you order by 6 pm, they will be delivered the following day. Processing times for custom-made products will vary based on their specific requirements.

Local Delivery and In-Store Pickup

Local delivery items will be hand-delivered within a 10-mile radius. You can pick up items in-store and save on the hand delivery fee. Please note that some extra-large products cannot be shipped or hand-delivered. These items may need to be set up at your venue or home, and an extra setup fee may apply.

Shipping Carriers and Methods

We partner with reliable carriers to ensure your order reaches you safely. Available shipping methods include standard and priority options.

Delivery Speed

Delivery times vary based on your location and the chosen shipping method:

• Standard: 5-7 business days
• Priority: 2-4 business days

Handling Delays or Service Interruptions

In case of delays or service interruptions, we will notify you promptly. We strive to resolve any issues quickly to ensure your satisfaction.

Late or Damaged Items

If your item arrives late or damaged, please contact our customer service team immediately. We will work with you to resolve the issue, whether through a replacement or a refund.

Returns and Cancellations

We accept returns within 30 days of purchase. To initiate a return or cancel an order, please contact our customer service team. Returned items must be in their original condition and packaging.

Frequently Asked Questions

• Can I track my order? Yes, tracking information will be provided once your order ships.
• Do you ship internationally? No, at this moment we deliver only in the United States.
• Can I change my shipping address after placing an order? Please contact customer service as soon as possible. We will do our best to accommodate your request.

For any other questions or concerns, please reach out to our customer service team. We're here to help!

Thank you for shopping with us!